Refund policy

Refund & Return Policy

Last Updated: September 11, 2025

Thebookaro, customer satisfaction is our priority. Please read our Refund & Return Policy carefully to understand your rights and obligations when shopping with us.

Overview

  • Our refund and return policy lasts 30 days from the date of delivery.
  • If more than 30 days have passed since your purchase, unfortunately we cannot offer a full refund or exchange.
  • To be eligible for a return, items must be unused, in the same condition received, and in the original packaging.

Non-Returnable Items

Certain types of products cannot be returned, including:

  • Gift cards
  • Downloadable software or digital products
  • Health and personal care items once opened
  • Perishable goods (e.g., food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials, flammable liquids, or gases

Partial Refunds

Partial refunds may be granted in the following situations:

  • Books with obvious signs of use
  • CDs, DVDs, software, or media products that have been opened
  • Any item not in its original condition, damaged, or missing parts not due to our error
  • Any item returned more than 30 days after delivery

Refund Process

Once your return is received and inspected, we will notify you by email of approval or rejection.

If approved, your refund will be processed and credited to your original payment method within 5–10 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Re-check your bank account.
  2. Contact your credit card provider (posting times may vary).
  3. Contact your bank (processing delays may occur).

If you’ve completed all steps and still have not received your refund, please contact us at:

📧 Bookarostore@gmail.com

Sale Items

  • Only regular-priced items may be refunded.
  • Sale, clearance, or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, email us at:

📧 Bookarostore@gmail.com

Gifts

  • If an item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.
  • If the gift giver had the order shipped to themselves first, the refund will be issued to the original purchaser.

Shipping Returns

To return your product, please mail it to:

Roland – Returns Department
📍329 W Main St, Millville NJ 08332, United States

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.