Shipping policy

Shipping Policy – Roland

Welcome to Thebookro. This Shipping Policy explains how we process, ship, and deliver orders worldwide. We aim to provide a transparent, reliable, and customer-friendly shipping experience.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • During peak seasons or promotions, processing times may be slightly extended.
  • Once your order has been shipped, you will receive a confirmation email with shipment details.

2. Shipping Methods & Delivery Time

  • Standard Shipping: Estimated delivery within 5–10 business days after dispatch.
  • International delivery times may vary depending on destination and carrier services.

Delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other factors beyond our control.

3. Shipping Charges

  • Shipping charges are calculated at checkout or displayed clearly on the product page.
  • There are no hidden shipping fees. All applicable shipping costs are disclosed before you complete your purchase.

4. Customs, Duties & Taxes

  • Customs duties, VAT, or import taxes (if applicable) are the responsibility of the customer.
  • Thebookro is not responsible for delays caused by customs authorities.

5. Shipment Tracking

Tracking availability depends on the shipping method and carrier.

  • If tracking is available, tracking details will be shared via email after shipment.
  • If tracking is not available, delivery will still be completed through our trusted shipping partners.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

  • Incorrect or incomplete addresses may result in delivery delays or returned shipments.
  • Thebookro is not responsible for orders delivered to incorrectly provided addresses.

7. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery timeframe:

  • Please allow a few additional business days for carrier delays.
  • Contact our customer support team for assistance.
  • We will work with our shipping partners to resolve delivery issues where possible.

8. Contact Information

For shipping-related questions or support, please contact our customer support team.

9. Policy Updates

Roland reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date.

This Shipping Policy is designed to provide clear information to customers and maintain transparency for a smooth shopping experience.

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